Pub meals letter of complaint we sent

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We decided to go out for a family meal today at The Hesketh Arms in Southport, myself, the hubby, the three children, Mum & Dad – it wasn’t quite what we were expecting. We’ve been before, not long after the opening and had a great meal. But it’s slipped down in my estimations today.

I didn’t complain at the time, the sole reason being that the children were hungry & I didn’t want to create any fuss in front of the parents so that is why I am complaining now.

We placed our order at the till and it was only after, I think – Katy, the manageress, had keyed it in she told us they had no vegetables left! I thought Vintage Inns was a food led brand – how can they run out of vegetables if not through sheer incompetence.

The lamb shank arrived looking like I do when I’ve sat in the bath for too long – ‘the garlic and tomato sauce’ a wrinkled skin upon ‘a bed’ – more like a footstool of mash.

The sauce on my beef ribs looked similarly unappetising. I hoped that the Cheddar mash would make up for it but I am curious as to whether the cheese had decided to disassociate itself from this insipid lukewarm potato puree as the only sign of it was a mere grating. But of course, I had the peas. Shame they were undercooked.

The two fried eggs on the gammon steak looked as though they had served their time under the sun lamp but there seemed to be a shortage of chips all round even with the children’s meals. But maybe there was a shortage of them too so they were being carefully rationed.

My hubby, when seeing how little potato he got with his lamb shank asked if he could have some peas. The waitress came back with the till receipt & a menu & informed him that he couldn’t have peas because it doesn’t come with peas. We weren’t asking for a freebie, our tab was still open at the bar. Were they rationing the peas too?

After getting through the main course (that didn’t take long) just three icecreams for the kids. Twenty minutes later after asking twice they arrived. I didn’t realise putting a couple of scoops of icecream & a squirt of sauce was such a long winded process.

I rarely complain, I don’t know if you’re reading your bothered but I think somebody needs to take up a few of these issues with the management at The Hesketh. Don’t take the “We were packed out all Easter weekend, it’s hardly surprising we ran out of vegetables.” That’s the point it was the Easter weekend, it should have been expected. When we arrived at 5.05pm we had a pick of at least 12 tables. Some of the floor staff are great, others dozy & clumsy. They could all do with smiling a bit more including Katy. At least they had peas though.

So now I’ve had my moan I’ll sign off.

Sincerely

Imogen Benneworth

Paul

Dont forget to Donate !!!

[Scouser]

Glad you got that off your chest. My missus would have got our money back! She complains if a glass of coke is not full. We British don’t complain enough. I do think as you get older your reserve is more strained. Just remember that the customer is always right.

Be seen and be Safe!

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